Retail CX & Policy Specialist
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About this role
, US or Canada-based. micro1 is engaging Retail CX Policy Experts to contribute to a customer’s project focused on defining ground-truth operational guidelines for AI-powered customer experience (CX) systems. In this role, you’ll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. You will author authentic return, refund, and eligibility policies modeled after real-world US retail and e-commerce operations, creating the authoritative standards by which AI agents are evaluated. This opportunity involves com
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